One of the most dreaded landlord moments is when a tenant calls about a water issue. In this case, my tenant texted me about water leaking into his garage. I know enough about my own buildings, that if water is leaking into a garage, and it is sub-freezing outside, it is not good. It could be a water heater leak, a drain pipe in the ceiling dripping, a supply pipe leaking, a water meter leaking, a bath tub over flow leaking, or a floor drain over flowing.
So, I had it narrowed down right away based on the text. It could be anything. I had to spring into action. Here is what I did.